Shipping & Delivery Policy
At Ilmova we are committed to making your shopping experience smooth and convenient. This policy explains how we process ship and deliver your orders.
1. Order Processing
Orders are processed after successful payment confirmation.
We generally process orders within 1 to 3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales promotional periods and holidays processing may take additional time.
2. Shipping
Orders are shipped through our available courier and delivery partners.
Shipping charges may vary depending on your order value delivery location product weight and available shipping options.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
3. Delivery Time
For deliveries within India the estimated delivery time is generally:
3 to 7 business days
Delivery times may vary depending on your location courier service weather conditions and other circumstances.
Deliveries to remote areas may take additional time.
Please note that delivery times are estimates and are not guaranteed.
4. Order Tracking
Once your order has been shipped you may receive tracking information by email SMS or another available communication method.
You can use the tracking information provided to check the status of your shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please make sure your name phone number house number street area city state and PIN code are correct before placing your order.
Ilmova is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.
6. Failed Delivery
If the courier is unable to deliver your order because you are unavailable or the address is incorrect another delivery attempt may be made.
If the order is returned to Ilmova after repeated failed delivery attempts we may contact you regarding further delivery arrangements.
Additional shipping charges may apply where applicable.
7. Damaged Package
If your package appears damaged when delivered please inspect it before accepting the delivery where possible.
If you receive a damaged product please contact us as soon as possible.
We may request photographs or videos of the package and product to investigate the issue.
8. Missing or Incorrect Products
If you receive an incorrect product or an item is missing from your order please contact us as soon as possible.
Please provide your order number and relevant photographs or other information so that we can review the issue.
After verification we will provide an appropriate solution according to our applicable policies.
9. Delivery Delays
Delivery may be delayed because of:
Weather conditions
Public holidays
Courier delays
High order volumes
Transportation problems
Incorrect address information
Natural events
Other circumstances beyond our reasonable control
We appreciate your patience in such situations.
10. International Shipping
International shipping may be available for selected locations.
International delivery times and shipping charges may vary depending on the destination country.
Customers are responsible for any customs duties taxes or other charges imposed by the destination country where applicable.
11. Contact Us
If you have any questions about shipping or delivery please contact us.
Ilmova
Email: ilmova288@gmail.com
Phone: +91 7408803607
Address: N.O. Ground Floor Jamia Nagar New Delhi 110025 India