Terms of Service

Welcome to Ilmova. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. General Terms

Ilmova offers clothing, fashion accessories and other lifestyle products through its website. By using our website, you agree to follow these terms and provide accurate and complete information when placing an order.

2. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, colours, sizes and prices. Actual product colours and appearance may vary slightly due to lighting, photography and screen settings.

Customers should carefully review product descriptions, size charts and other details before placing an order.

3. Prices and Payments

All product prices and applicable shipping charges will be displayed before checkout is completed. Orders requiring online payment are subject to successful payment confirmation.

If a pricing or product listing error occurs, we will contact the customer and resolve the issue in accordance with applicable law.

4. Orders and Cancellations

All orders are subject to product availability and confirmation. We reserve the right to contact customers if additional information is required to process an order.

If we cannot fulfil an order for which payment has been received, we will inform the customer and arrange an appropriate refund.

Please contact us promptly for cancellation requests. Cancellation may not be possible after an order has been dispatched, subject to applicable law and customer rights.

5. Shipping and Delivery

We aim to deliver orders within the estimated delivery period shown on our website or communicated to the customer. Delivery times may be affected by courier operations, weather, public holidays or other circumstances beyond our control.

Please refer to our Shipping and Delivery Policy for more information.

6. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our Return and Refund Policy. Customers should review the applicable policy before placing an order.

Nothing in these terms excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

7. Acceptable Website Use

You must not use our website for fraudulent transactions, unlawful activities, unauthorised access, security interference or any activity that disrupts the website or affects other users.

We reserve the right to take appropriate action against misuse of our website in accordance with applicable law.

8. Intellectual Property

All website content, including text, logos, branding, product photographs, graphics and designs, belongs to Ilmova or its respective owners, unless otherwise stated.

You may not copy, reproduce, distribute or use this content commercially without prior permission, except where permitted by law.

9. Limitation of Liability

To the extent permitted by applicable law, Ilmova shall not be responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

10. Privacy

We respect your privacy. Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your information may be collected, used and protected.

11. Governing Law

These Terms of Service are governed by the applicable laws of India. Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

12. Changes to These Terms

Ilmova reserves the right to update or modify these Terms of Service when necessary. Changes will be published on this page, and the updated terms will apply as permitted by applicable law.

We encourage customers to review this page periodically.